Shipping policy
We are committed to delivering your African art and craft products safely and efficiently. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Custom or handmade items may require additional preparation time depending on the product details.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times:
- United States & Canada: 5–10 business days
- United Kingdom & Europe: 5–12 business days
- Australia & New Zealand: 7–14 business days
- Rest of the World: 7–20 business days
Delivery times may vary during holidays, high-demand seasons, or due to customs delays.
Shipping Charges
Shipping costs are calculated at checkout based on your location and the size of your order.
We may occasionally offer:
- Free shipping promotions
- Discounted international shipping
- Special seasonal delivery offers
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your package in real time.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer.
Damaged or Lost Packages
We carefully package all African handmade products to ensure safe delivery. If your package arrives damaged or is lost during transit, please contact us within 7 days of delivery with photos and order details.
Incorrect Address
Please ensure your shipping address is correct before completing your order. We are not responsible for delays or lost packages caused by incorrect shipping information.
Handmade Product Notice
Many of our African art and craft products are handmade by artisans. Small variations in color, texture, and design are natural and make each piece unique.
Contact Us
If you have any questions regarding shipping, please contact us at: